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Paul, (Flat Pack Charlie) was very professional from my first contact with him. He was prompt, hard working and very tidy. He knows his job. With one or two minor problems in fitting it all in the room, he offered solutions and consulted at every stage to ensure it was exactly what we wanted. If only the old house had a level floor, it would have made his job easier, but no worries, it was not a problem to Paul! If you want flat pack putting together, get Flat Pack Charlie and you will not be disappointed.